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Tracking Issues

Why hasn't my package moved according to the tracking info?

Just a heads up, FedEx and USPS don't scan packages at our facility. They collect them in big trailers and on pallets, then scan them at their hubs. If you don't see any scans for 1-2 days, your package has already left our place (except on...

Why does my package say it has shipped but hasn't left the warehouse?

The tracking information is generated when your label is created. It might take up to 24 hours for the shipping server to update the tracking data after the label has been generated.

What should I do if my tracking hasn’t been updated?

Please work with our Customer Care team to file a claim by contacting Wholesale Supplies Plus customer service for assistance at 216-503-9361 or via our web Contact Page within 7 business days. If the claim is approved, we will offer a reshipment...