Cold Process

New to Soap Making

Dying Soap

Melt and Pour Soap

Fragrances in Soaps

Additives in Soap

Wholesale Supplies Plus

Soap making, tips, tricks, troubleshooting, and things to avoid.

Soap

Product Related

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My package is lost!

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Lead Times

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Rush Orders

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Shipping Costs

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Pick Up

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Tracking Issues

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Delivery Challenges

Do you ship Internationally?

If I am an International customer, am I responsible to pay for duties and customs fees?

I live in Canada. Can I return an order?

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What does shipping to Canada cost?

International Shipping

Do you ship freight?

Do you ship pallets or mixed pallets?

Freight Information

What shipping carriers do you use?

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Carriers

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What happens after I file a claim with you?

Claims

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Address Changes

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Missing Items

Shipping

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I placed an order but I did not receive a confirmation e-mail?

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When do you expect to have an item back in stock?

Can I return products?

What is the return, refund, and damage policy?

How do I return an item from my order?

Returns

Orders

Shipping & Order FAQs

Submitting Your Tax Exemption Documents

Processing Time

How do I become tax exempt on Wholesale Supplies Plus orders?

I have an EIN, am I exempt from sales tax?

Are non-profit organizations tax exempt?

I have my original state-issued Seller's Permit (or equivalent), do I need to fill out another form to become tax-exempt with Wholesale Supplies Plus?

Can you refund my sales tax if I submit my resale certificate today?

Are you able to expedite the processing of my resale documentation?

What do you do with my tax information?

Sales Tax FAQs

Tax FAQs

How do I use a gift card to pay for my order?

How can I delete my saved payment methods?

Do you accept payment with an international billing address?

Do you accept PayPal?

What is PayPal Pay in 4?

PayPal

Why was my credit card charged a different amount than my shopping cart?

Do you keep my credit card information?

What is an AVS mismatch error?

Credit Card Questions

Billing

Billing and Tax Information

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Account Assistance

How do I Choose a Soap Base?

All About Molds

Oils Chart

Understanding Volume versus Weight

Volume v/Weight

What are Fragrance Oils Made Of?

Ingredients

What is a Carrier Oil?

How Much Fragrance Do I Add?

What Is 'Manufacturer's Grade' Fragrance Oil?

What Are 'Notes' In Fragrance Oils?

Understanding the effects of Vanillin in Fragrance Oils

All About Scents

Common Questions on Fragrance & Essential Oils

General Information

Fragrance Oils

GASP! Why does my candle have a wet spot?

What are Jump Lines in Candles?

How Do I Calculate My Candle Burn Rate?

Why Is My Candle Smoking?

General Candle Info

Should I make a soy candle?

What are the differences between Soy Wax and Paraffin?

Soy Wax

How do I center my Candle Wicks?

What Do Candle Wick Numbers Mean?

What Candle Wick Size Do I Need?

How do I Test Candle Wicks?

When And How Do I Double Wick A Candle?

Wicks

Can I Use Crayons to Color Candles?

How do I Color Candles?

Can Candle Dyes Be Used In Skin Care Products?

What Color Will My Candle Be When it Cools?

Why Do I Have Specks Of Dye In The Bottom Of My Candle?

Can The Different Types Of Candle Dyes Be Blended Together?

What Temperature Should I Add Dye to the Melted Wax?

Candle Dye

Why do my Candles Have No Scent Throw?

What Are Common Candle Making Questions and Answers?

How Do I Fill Candle Jars?

Can you help a beginner in Candle Making?

How do I fix my candle?

New to Candle Making

How Much Fragrance Oil Do I Use When Making Candles?

What Does The Maximum Fragrance Load Or Fragrance % Of A Wax Mean?

Does a Fragrance Oil Smell Different in Wax Compared to When it is in the Bottle?

How Can I Get A Strong Scent Throw?

Fragrances in Candles

Candles, Diffusers & Incense

Cold Process FAQs-Part 1

Cold Process FAQs-Part 2

Coloring CP Soap

Soaping at Cool Temperatures v/s Hot Temperatures

4 Tips For Dealing With Fast/Accelerating Fragrances In Cold Process Soap

Anchoring Fragrances in CP Soap

Cold Process Soap Additive

Fragrance Oil Testing in Cold Process Soap

Vanilla Browning in Cold Process Soap

The Gel Phase

How do I add Milk to my Soap?

Can I add Water to Lye?

How do I use Castor Oil in Soap?

What base should I use for my soap?

Troubleshooting: Common Issues With Cold Process Soap

What is Trace in Soap Making?

Why Should I Rebatch?

How do I Rebatch?

What do I need to make Cold Processed Soap?

Getting Started: Make Simple Bar of Melt & Pour Soap

Melt & Pour Soap- Common Terminology

I am new to soap making, can you help me?

Finding the Perfect Soap Recipe

How Do I Naturally Color Soap?

How do I Make a Swirl in My Soap?

3 different ways to incorporate Color Bars into M&P soap

How do I get my Soap White?

Melt & Pour Soapmaking – FAQs: General Questions & Packaging

Melt and Pour Design Techniques: Working With Embeds

Tutorial: Swirling Melt & Pour Soap

Melt and Pour Soap Basics Part 1

Melt and Pour Soap Basics Part 2

Why Does M&P Soap Sweat?

How do I Make Soy Soap?

How do I Make a Whipped Foam Topping?

Troubleshooting & Tutorial: Creating Layers in Melt & Pour Soap

Melt & Pour Soapmaking-FAQs: Fragrance & Essentials Oils

Melt & Pour Soapmaking – FAQs: Additives & Colorants

What Soap Oil should I use?

Drug and Cosmetic Regulation Basic Overview-Soap

How to Label Your Product - Cosmetic Regulation

Drug and Cosmetic Regulation Basic Overview

Household Cleanser Regulations

Manufacturing Claims- Made In The USA

Label Regulations

Good Manufacturing Practices Basic Overview

Manufacturing & Product Regulations

General Product Questions