What is the return, refund, and damage policy?Updated 4 months ago

We take pride in offering products with unsurpassed quality. We have hundreds of thousands of real customer reviews available on our product pages that will assist you in making informed buying decisions. Since our products are used to produce cosmetics and ingredients must be verified unadulterated, we are unable to accept returns.

If you believe a product does not match a description or customer review and it does not meet your quality expectations, please contact our customer service team to discuss. Our number is: 1-216-503-9361.

We are highly committed to making sure you receive outstanding products in perfect condition. If your order is damaged or missing items we ask that you immediately contact us at 1-216-503-9361 so that we can initiate an investigation and claim with our shipper. We will need photos of items, the shipping box and labels. You can contact us here. We are happy to help replace or refund your missing or damaged items within 15 days of purchase. If you are missing any item ordered, we deeply apologize. We would like to get you these products as soon as possible therefore we ask that you notify us within 15 days of purchase. We will get you the missing items out right away.

Please call us if you notice any damage to your package and/or items. Also, some products (i.e.; wax) are heat sensitive and may melt slightly during the shipping process, however this will not alter the quality of the product.