Can I change my order?Updated 4 months ago

We understand that life can change quickly and with that your pending order may require an adjustment. It is our pleasure to help you with your needs. Orders that have not gone to the warehouse for fulfillment may be “added-to” or “canceled” by calling us at 216-503-9361.

If you need to remove or cancel items on a pending order, please contact customer service for assistance at 216-503-9361 or via our web Contact Page.

Note: A few types of orders cannot use "add to order" feature. Those include bulk order, orders with expedited shipping, and orders that are already in the warehouse. If our advertised processing times are beyond 6 business days, customers will have up to 5 calendar days to add to their initial order.

Note: If your order has bulk items on it you may be charged a 50% restocking fee for canceling your order or items on your order.

Bonus: When using this feature, your second order combines with the first and your products will be shipped using the first order date, saving time and money! You will receive an updated email confirmation showing all items combined into one order.