What happens after I file a claim with you?Updated a year ago

When your claim is approved, you will either get a refund or a reshipment, depending on the situation.

If we reship your order, you will get a new order number and an order confirmation. Once the order is fulfilled, we will send you another email with tracking information.

If we issue a refund, you will receive the exact price you paid for the item, excluding any shipping costs.