Processing TimeUpdated 7 months ago

The current estimated processing time is 5 business days. Once the processing is completed, you will receive an email confirmation. 

If you do not hear from us within 5 business days after submitting your initial request, please reach out to our Customer Support team through our support page HERE or call 216-503-9361

Kindly be aware that we are unable to refund any sales tax paid on orders placed prior to the completion of the tax exemption process. If, in the event, you have paid taxes prior to receiving tax exemption, you may reach out to your state tax authority to request a refund.